Last Updated: 26th January 2023

These policies govern the professional relationship between Indradhanush (“Company”, “we”, “our”) and the client engaging our architectural or interior design services.

By confirming a project or making payment, the client agrees to the following terms.

1. Information We Collect

We may collect personal information when you:

• Fill out contact or inquiry forms

• Request consultations or quotations

• Subscribe to newsletters or updates

• Make payments or engage our services

• Communicate with us through email, phone, or website chat

The information collected may include:

• Full name

• Email address

• Phone number

• Project address or location

• Property details and project requirements

• Billing or payment details (processed through secure payment gateways)

• Any additional information you voluntarily provide

We may also collect non-personal information such as:

• Browser type

• Device information

• IP address

• Website usage data

• Pages visited and session duration

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide services

• Prepare proposals and project estimates

• Manage ongoing projects and communication

• Process payments and contracts

• Improve website functionality and user experience

• Send updates, offers, or company information (only if consented)

• Maintain records for business and legal purposes

3. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to:

• Understand visitor behavior

• Improve website performance

• Enhance user experience

You may disable cookies through your browser settings, though some website features may not function properly.

4. Sharing of Information

We do not sell or rent personal data.

Information may be shared only with:

• Internal team members and consultants working on your project

• Contractors or vendors necessary for project execution

• Payment processing providers

• Legal authorities when required by law

All partners are expected to maintain confidentiality.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, or loss. However, no internet transmission is completely secure.

6. Data Retention

We retain personal information only as long as required to:

• Provide services

• Fulfill legal or contractual obligations

• Maintain business records

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Users should review third-party privacy policies independently.

8. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate data

• Request deletion where legally permissible

• Withdraw consent for marketing communication

Requests may be sent to the contact details below.

9. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Scope of Services

Services provided are limited to those outlined in the signed proposal or agreement.

Any additional requests outside the agreed scope, including added areas, additional drawings, or extended services, shall be treated as additional scope and billed separately.

11. Client Responsibilities

The client agrees to:

• Provide accurate site measurements and project information.

• Obtain statutory permissions, approvals, and legal clearances.

• Provide timely approvals and feedback.

• Coordinate with contractors unless execution services are separately contracted.

• Ensure contractor adherence to drawings and specifications.

Delays caused by late decisions or missing information are not the responsibility of Indradhanush.

12. Payment Policy

12.1 Payment Structure

Payments are milestone-based and generally include:

• Advance at project commencement

• Payment after concept design presentation

• Payment during drawing development

• Payment before final drawing delivery

• Additional payments for site coordination or execution support

Work proceeds only after payments are received.

12.2 Late Payments

Delayed payments may result in:

• Temporary suspension of work

• Delay in drawing delivery

• Withholding of drawings or files

Project timelines automatically extend in such cases.

13. Revision Policy

• Reasonable revisions are included at each design stage.

• Excessive or repeated changes after approvals may incur additional fees.

• Major changes after layout or design finalization are treated as new scope.

• Revisions after execution starts may cause delays and additional cost implications.

14. Project Workflow Policy

Projects follow a structured workflow:

Stage 1 – Concept Development

• Client briefing

• Moodboards or design direction

• Initial planning concepts

Stage 2 – Layout Finalization

• Development of plans and layouts

• Discussion and revisions

• Layout approval and freeze

Stage 3 – Design Development

• Detailed drawings

• Material and design coordination

• Final approvals

Stage 4 – Execution Support (if applicable)

• Site coordination

• Vendor and contractor clarification

• Execution assistance

Timelines depend on client responsiveness and payment clearance.

15. Site Visit Policy

• Site visits included in the agreement are limited in number.

• Additional visits requested beyond agreed scope are chargeable.

• Site readiness must be ensured before visits to avoid wastage of time and cost.

Travel outside city limits may incur additional charges.

16. Execution Responsibility Clause

Indradhanush provides design intent drawings and guidance.

However:

• Construction quality, workmanship, and material installation are contractor responsibilities.

• We are not liable for contractor errors or deviations from drawings.

• Material procurement and installation supervision remain contractor duties unless execution services are contracted separately.

17. Material Selection Policy

• Material selections are based on design suitability and availability at the time of recommendation.

• Market availability and price variations are beyond our control.

• Final procurement decisions and quality verification remain the client or contractor’s responsibility.

18. Contractor Coordination Policy

If contractors are hired directly by clients:

• Coordination support is limited to design clarifications.

• Contractor delays or execution faults are not company liability.

• Contractor selection responsibility lies with the client.

19. Intellectual Property & Design Ownership

All drawings, concepts, and visualizations remain intellectual property of Indradhanush until full payment is received.

Clients may not:

• Reuse designs on other projects

• Share drawings with third parties

• Modify or duplicate designs without permission

The company retains the right to use project visuals for portfolio and marketing purposes unless confidentiality is requested in writing.

20. Cancellation Policy

Client Cancellation

If the client terminates services:

• Payments made are non-refundable.

• Work completed up to termination stage shall be billed.

• Unpaid drawings or work cannot be used.

Company Cancellation

Indradhanush may terminate services due to:

• Non-payment

• Repeated approval delays

• Misuse of drawings

• Unprofessional conduct

21. Limitation of Liability

The company shall not be liable for:

• Contractor execution errors

• Delays caused by external agencies

• Material supply delays

• Regulatory approval delays

• Market price changes

22. Policy Updates

Policies may be updated periodically. Latest versions will be available on the website.

23. Contact Information

Indradhanush – 
[Office Address- 159/11, Lane 1, InderBawa Marg, Dehradun]
[Email Address- legal@indradhanush.com]
[Phone Number- +91 8353933800]